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Technical support

To ensure the normal operation of PABX systems, the system provided by the company to maintain technical support services, free technical support services from the system finally testing period would begin a period of one year.

Systems maintenance and technical support as:

  1. Detection System
    In a full warranty period of one month before the seizure cases, engineers from the company detection systems and equipment operating conditions.

  2. Hotline Service
    Company provide users free hotline service to failure .It include distal emergency troubleshooting and remote technical support and advice and distal functional alteration.

  3. Troubleshooting
    User equipment failure in the maintenance period, the company informed by the user, we would make different types of failures to provide troubleshooting services.

  4. For the following circumstances, I will not be responsible for the system to provide free services for free:
    ---Equipment failure was not formally notified the company
    ---Without training of personnel and equipment from the user manual for the proper installation and use fail
    ---Equipment malfunction or failure is due to customers without the company's consent and guidance of unauthorized re-installation and maintenance , or between users or third parties deliberately damaged equipment.
    ---Equipment malfunction or failure is due to fire, lightning and any other accidents caused by human factors irresistible.

  5. For the first four categories mentioned in the case when the two sides agree to the conditions, a charge the company to provide the foregoing services "system to maintain technical support as" described in the services.

  6. Equipment maintenance and the maintenance period
    Provide free, one-year warranty and maintenance. Start from acceptance testing through the entire system. In the period of the warranty, if the damage or failure of hardware products (non-human factors and unnatural disasters, and other factors have led to the non-force factors), I will be responsible for the free exchange of the product.

  7. Extended technical support and equipment maintenance postponed
    After equipment warranty period, the company will provide lifelong maintenance, users can choose extended warranty, extended warranty extension offers technical support and consultation services to prospective offers, it will renewed year by year. No matter what, I might be in the most expeditious manner to provide customers with the most comprehensive after-sale service to customers completely eliminate worries.
     
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