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To ensure the normal operation of PABX systems, the system provided
by the company to maintain technical support services, free technical
support services from the system finally testing period would begin
a period of one year.
Systems maintenance and technical support as:
- Detection System
In a full warranty period of one month before the seizure cases, engineers from the company detection systems and equipment operating conditions.
- Hotline Service
Company provide users free hotline service to failure .It include distal emergency troubleshooting and remote technical support and advice and distal functional alteration.
- Troubleshooting
User equipment failure in the maintenance period, the company
informed by the user, we would make different types of failures
to provide troubleshooting services.
- For the following circumstances, I will not be responsible for the system to provide free services for free:
---Equipment failure was not formally notified the company
---Without training of personnel and equipment from the user
manual for the proper installation and use fail
---Equipment malfunction or failure is due to customers without
the company's consent and guidance of unauthorized re-installation
and maintenance , or between users or third parties deliberately
damaged equipment.
---Equipment malfunction or failure is due to fire, lightning
and any other accidents caused by human factors irresistible.
- For the first four categories mentioned in the case when the two sides agree to the conditions, a charge the company to provide the foregoing services "system to maintain technical support as" described in the services.
- Equipment maintenance and the maintenance period
Provide free, one-year warranty and maintenance. Start from acceptance
testing through the entire system. In the period of the warranty,
if the damage or failure of hardware products (non-human factors
and unnatural disasters, and other factors have led to the non-force
factors), I will be responsible for the free exchange of the
product.
- Extended technical support and equipment maintenance postponed
After equipment warranty period, the company will provide lifelong
maintenance, users can choose extended warranty, extended warranty
extension offers technical support and consultation services
to prospective offers, it will renewed year by year. No matter
what, I might be in the most expeditious manner to provide customers
with the most comprehensive after-sale service to customers completely
eliminate worries.
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