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After-sales service work purposes |
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- Service idea: Worry customers' worry, think customers' want,
rapid reaction, immediate action.
- The principles of service: The sale of high-quality staff,
quality of work and to uphold the supremacy of users to ensure
that customers receive quality products at the same time, access
to quality after-sales service.
- Quality target: Production-class products, top-notch brand,
and provide first-class services and technologies to improve
quality and meet customer demand; Constant innovation, continuous
improvement and maintaining industry-leading. And take "quality
of survival, the technology development."
- evelopment direction: To create an organized, rallying power,
high efficiency, high-quality team, the gradual expansion of
trade-related services.
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After-sales service commitment |
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We have a skillful and professional technical team to provide you with good and satisfactory service. We have full-time technical engineers with rich experience of working in a prompt, timely, high-quality after-sales service and technical support.
Customers is the source of our food, we love you with the greatest
return to our patrons. We look for good quality products was
a gift to you, and more meticulous service to solve your worries.
No matter what your needs, as long as you link with our departments
together, we will bring satisfaction to your side!
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Rules for the Implementation of after-sales service points |
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The company after-sales service is responsible by Technical
support departments, a major problem will be solved by Quality inspection
departments and chief engineer through consultations.
- Product warranty period of one year after the sale, the period
of the warranty system implemented three assurances, quality
of the product itself can Shifting within a month.
- Acceptance delivery of the project since the day warranty for
one year, door-to-door service within the maintenance, repair,
and users to buy original require produce a valid warranty card
to prove.
- fter received users calls and letters from the city we will
provide within eight hours door-to-door service within 24 hours
of exclusion. From local provinces and cities in the after-sale
service networks for door-to-door service, or directly from
the company within 72 hours door-to-door service (except in
exceptional circumstances).
- Paid warranty period will be implemented in the following maintenance
services, while not enjoy "three bags of" service:
1.Original not produce a valid warranty card and the purchase
of proof.
2.The failure and injury which caused by factors irresistible.
3.In transportation, loads caused the failure, injury.
4.Failure to operate in accordance with written manuals or brochures
on the use and operation of attention caused by the fault and
injury
5.Failure caused by the demolition, repair, alteration to products
of unauthorized .
- For maintenance outside the warranty period, users will bear
all the costs of repairs took place, including the cost of spare
parts used in maintenance and labor costs; if door-to-door service
requirements, the need to undertake maintenance engineers travel
scene. Because the repairs and other costs (transport and traffic)
from the consumers themselves
- rovide users engineering and product use and maintenance
manual, according to the contract provisions provide annex
maintenance and backup tools.
- ser training for the operation, maintenance personnel on
the use and maintenance of projects and product knowledge,
and give them the proper use of the method of operation.
- Maintenance products, components, closed for maintenance without
the acceptance.
- To strengthen maintenance responsibilities, follow the single
system of qualified maintenance personnel are not allowed without
training posts.?? Establish quality information collection and
feedback channels, timely master projects and the quality of
products using the process.
- Sincere, rapid and professional services is our aim, we are
ready to help you solve the problem, create value for you. I
respectfully request that you may give us valuable advice or
recommendations.
Sincere, rapid and professional services is our aim, we are ready
to help you solve the problem, create value for you. I respectfully
request that you may give us valuable advice or recommendations.
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