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Flow of service

After-sales service work purposes
 
  1. Service idea: Worry customers' worry, think customers' want, rapid reaction, immediate action.
  2. The principles of service: The sale of high-quality staff, quality of work and to uphold the supremacy of users to ensure that customers receive quality products at the same time, access to quality after-sales service.
  3. Quality target: Production-class products, top-notch brand, and provide first-class services and technologies to improve quality and meet customer demand; Constant innovation, continuous improvement and maintaining industry-leading. And take "quality of survival, the technology development."
  4. evelopment direction: To create an organized, rallying power, high efficiency, high-quality team, the gradual expansion of trade-related services.

 

After-sales service commitment
 

We have a skillful and professional technical team to provide you with good and satisfactory service. We have full-time technical engineers with rich experience of working in a prompt, timely, high-quality after-sales service and technical support.

Customers is the source of our food, we love you with the greatest return to our patrons. We look for good quality products was a gift to you, and more meticulous service to solve your worries. No matter what your needs, as long as you link with our departments together, we will bring satisfaction to your side!

 

Rules for the Implementation of after-sales service points
 
The company after-sales service is responsible by Technical support departments, a major problem will be solved by Quality inspection departments and chief engineer through consultations.
  • Product warranty period of one year after the sale, the period of the warranty system implemented three assurances, quality of the product itself can Shifting within a month.
  • Acceptance delivery of the project since the day warranty for one year, door-to-door service within the maintenance, repair, and users to buy original require produce a valid warranty card to prove.
  • fter received users calls and letters from the city we will provide within eight hours door-to-door service within 24 hours of exclusion. From local provinces and cities in the after-sale service networks for door-to-door service, or directly from the company within 72 hours door-to-door service (except in exceptional circumstances).
  • Paid warranty period will be implemented in the following maintenance services, while not enjoy "three bags of" service:
    1.Original not produce a valid warranty card and the purchase of proof.
    2.The failure and injury which caused by factors irresistible.
    3.In transportation, loads caused the failure, injury.
    4.Failure to operate in accordance with written manuals or brochures on the use and operation of attention caused by the fault and injury
    5.Failure caused by the demolition, repair, alteration to products of unauthorized .
  • For maintenance outside the warranty period, users will bear all the costs of repairs took place, including the cost of spare parts used in maintenance and labor costs; if door-to-door service requirements, the need to undertake maintenance engineers travel scene. Because the repairs and other costs (transport and traffic) from the consumers themselves
  • rovide users engineering and product use and maintenance manual, according to the contract provisions provide annex maintenance and backup tools.
  • ser training for the operation, maintenance personnel on the use and maintenance of projects and product knowledge, and give them the proper use of the method of operation.
  • Maintenance products, components, closed for maintenance without the acceptance.
  • To strengthen maintenance responsibilities, follow the single system of qualified maintenance personnel are not allowed without training posts.?? Establish quality information collection and feedback channels, timely master projects and the quality of products using the process.
  • Sincere, rapid and professional services is our aim, we are ready to help you solve the problem, create value for you. I respectfully request that you may give us valuable advice or recommendations.
Sincere, rapid and professional services is our aim, we are ready to help you solve the problem, create value for you. I respectfully request that you may give us valuable advice or recommendations.


     
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